Return Policy

RETURNS

 

20 Day Return Period for All Items

If the product is returned within 20 days of purchase in its original condition and packaging with proof of purchase, we can offer a refund. This will be processed by Tennis New Zealand in the same tender as the original purchase. For example, the Credit Card used at purchase will be the Credit Card used to process the refund.

Unfortunately we are not able to offer exchanges for items of other sizes or colours, you will be required to re-order any items in the event that you wish to purchase different sizes and/or colours.

Returns Process

If you wish to exchange or return a product, please send the product its original condition and packaging and proof of purchase to – Tennis NZ Returns, c/o Albany Tennis Centre, 321 Oteha Valley Road, Albany, Auckland 0632

For the majority of returns, it takes around 5-10 Business Days for us to get your package, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card provider, it may take an additional 2-10 Business Days after your credit is applied for it to appear in your account.

Repairs/Faulty Goods

Where a repair is not possible or practical on a product with a manufacturing fault, we will replace the product with the same or similar product if available. If the manufacturing fault cannot be repaired or replaced, Tennis New Zealand will offer a full refund including any postage charges.